Training to enhance customer service and support

At Leine Linde, we understand the importance of staying up-to-date with the latest technology and diagnostic tools to provide exceptional technical support.

On 16-17 May, the Application/Service Engineers Mauro Nolli and Daniele Rosa from HEIDENHAIN Italiana attended training at Leine Linde headquarters in Strängnäs, Sweden.

“When working with technical support, it is crucial to increase your knowledge and know-how,” Mauro Nolli explains. “Leine Linde’s products are different from what we are accustomed to at HEIDENHAIN, so expanding our knowledge and gaining insight helps us provide our customers with world-class service and support.”

The training covered a variety of essential topics, including fieldbus protocols such as PROFINET and CANOpen, as well as diagnostic tools like ADS Classic, Online, and Uptime. Additionally, they learned about the manufacturing process, tools, and other important know-how to improve their services to our customers.

“This training also gives us an opportunity to build and strengthen relationships with our colleagues at Leine Linde for future collaborations. It was very nice to meet face-to-face,” Mauro concludes.